Shipping policy
Last updated: July 2026
At Kanna Studio, every order is carefully prepared to ensure your experience begins long before you open the package.
Each garment is thoughtfully inspected, folded, and packaged with the same attention to detail that goes into its creation.
Order Processing
Orders are processed within 2–4 business days after payment has been confirmed.
During product launches or limited releases, processing times may be slightly longer due to increased demand. If this occurs, we will keep you informed by email.
Orders are processed Monday through Friday, excluding Canadian public holidays.
Shipping Destinations
We currently ship to:
- Canada
- United States
- Europe
- United Kingdom
- Australia
If your country is not available during checkout, please contact us at hello@kannastudio.com.
Shipping Times
Estimated delivery times begin once your order has been dispatched.
| Destination | Estimated Delivery |
|---|---|
| Canada | 2–6 business days |
| United States | 4–8 business days |
| Europe | 5–10 business days |
| International | 7–15 business days |
Delivery times are estimates and may vary depending on customs clearance, weather conditions, or carrier delays beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your destination.
From time to time, we may offer complimentary shipping during special events or promotions.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please allow up to 24 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes or other local fees.
These charges are determined by your country's customs authorities and are the responsibility of the customer.
Kanna Studio has no control over these charges and cannot estimate their cost.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date at:
Please include:
- Your order number
- A description of the issue
- Photos (if applicable)
We will work with the shipping carrier to resolve the situation as quickly as possible.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
Kanna Studio cannot be held responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses.
Sustainability
Whenever possible, our orders are shipped using recyclable and responsibly sourced packaging materials.
Because thoughtful design should also respect the world it belongs to.
Questions?
For any shipping-related inquiries, please contact us at:
We are always happy to help.